Woman looking at JRNY app screen on tablet with a Schwinn bike in the background.

Firmware Update

Total firmware update time: 15 - 20 min

Thank you and congrats on your new JRNY-enabled fitness product! We’d like to take a moment and update your firmware to ensure you have the best experience. Below, we’ll walk you through the steps.

If at any point you need assistance, we’re here to help. You can reach our Customer Care at intl.jrnyplatform@bowflex.com.

Follow steps to update your fitness product.

Step 1: Download the JRNY app

Download the JRNY app on your phone or tablet.

Step 2: Let’s create your account

Once the download is complete, open the app and complete the New Profile setup before moving on to Step 3. A paid membership is not required for this update.

This process takes approximately 3-5 minutes.

Step 3: Getting connected

Next we need to connect your phone to your fitness product via Bluetooth.

With the JRNY app open, tap the Bluetooth icon in the upper right corner of the screen. Select your product to initiate the pairing process.

Step 4: Last step… firmware update

Now that you’ve connected your phone or tablet to your fitness product, you’re ready to begin the firmware update.

Follow the prompts within the JRNY app on your phone or tablet. You’ll want to make sure your phone is at least 50% charged or plugged in and within 10 feet (or 3 meters) of your product.

This process takes approximately 10-15 minutes.

Frequently Asked Questions